We will always keep your buildings and people safe and offer all of the property management services you’d expect.
Our point of difference is that we will go over and above for every client.
We are fantastic at creating places, engaging tenants, supporting the lettings strategy and animating properties.
We thrive off client interaction and our enthusiastic, innovative team will always work hard to deliver the best possible results.
The mainstay of any property service is careful management of your service charge. You will have a single point of contact in our accounts team who will ensure that all accounts and data management meet your requirements. We offer:
1. Annual service charge budget preparation and presentation
2. Rent collection
3. Monthly service charge variance reports
4. Quarterly bespoke client reports
5. Preparation and reconciliation of service charge year end accounts
6. RICS service charge code of practice
7. Preparation of quarterly VAT returns
8. Property and estate tenancy schedule maintenance
9. Lease management
10. Credit control
We have an excellent facilities management team who deliver the following services to a 5* standard.
Security: We offer bespoke security service for both long and short term contracts. Our services include mobile patrols, a 24 hour Security Control Room and key holding to give tenants extra peace of mind for their demised space.
Our team can also offer flexible services for events on a short to medium term basis.
Cleaning: Our bespoke cleaning service allows our clients to utilise our full range of products and services, which covers every aspect of cleaning and waste. From washroom consumables to full time cleaning contracts, we ensure a practical and flexible approach is applied.
M & E: Our team of highly experienced engineers will deliver mechanical and electrical planned preventative maintenance (PPM) as well as reactive maintenance, giving strength and depth, when and where it is required. Our expertise enables us to deliver efficient and cost effective management.
Concierge Service: We can put any building receptionist through our concierge training programme to ensure your clients are offered the best possible service. Concierges can book taxis, carry out client administration and even arrange dry cleaning.
Helpdesk: We pride ourselves on delivering customer excellence and a large part of our service delivery is tracked by our 24 hour helpdesk service.
Our helpdesk is on hand 24 hours a day, 7 days a week to answer any questions you might have relating to your asset. All calls are logged, tracked and reported to ensure that your most important enquiries are dealt with on time and without any hassle.
We have some of the best compliance rates in the UK. We are externally audited and have a bespoke web based platform to assess the performance levels of all of our contractors, enabling us to provide the best service possible.
We ensure that our contractors are of the highest calibre and hold the relevant documentation to ensure safe working procedures. We thereby reduce liability and ensure legislative compliance.
We operate an online permit system where contractors must submit the relevant Method Statements and Risk Assessments for any works due to be carried out on any of our managed premises for prior approval.
We can support our clients with their environmental strategies. Whether you want a Sustainability in Management document or a Corporate Responsibility policy, we are here to help.